Maintenance

Timely and efficient after-sales maintenance services for equipment will become an indispensable support system for our enterprise.

Archive

We will collect, organize, store, and update customer files for management. (Confidentiality Management) Classify and organize customer information, establish a customer file database, including customer name, contact information, purchase records, complaint records, etc. Choose the appropriate storage method, which can be paper archives, electronic archives, or cloud storage. Ensure the security and privacy protection of customer files. Regularly update customer profiles, including changes to customer information, updates to purchase records, etc. Timely updating of customer profiles helps us maintain contact with customers and understand changes in customer needs. Protecting customer privacy: When managing customer profiles, ensure the security and privacy protection of customer information. We will comply with relevant laws and regulations and take measures to prevent custo...

Technical support and training

We will provide customers with technical support materials such as equipment operation guides and troubleshooting manuals, and organize training courses according to customer needs to improve the skill level of equipment operation and maintenance personnel.

Full lifecycle management

The entire lifecycle of equipment refers to the entire process from planning, design, manufacturing, procurement, installation, use, maintenance, upgrading to scrapping, covering the birth to final retirement of the equipment. The full lifecycle management of equipment is one of the important links in our product after-sales service. By recording information from each link, it can lay a solid foundation for quality assurance judgment, timely maintenance and renewal of equipment, and value-added services. Realize full lifecycle services from equipment order shipment, equipment installation, inspection and maintenance, repair and replacement, to contract renewal....